Welcome to the Light-O-Rama Support Center
In order to streamline communications and better serve you, we utilize a help desk system. Every request is assigned a unique number you can use to track the progress and responses online. For your reference we provide complete archives and history of all your help desk requests. A valid email address is required.
What are the most popular questions we get at the help desk right now?
♦ Are there any
video tutoraials available?
See the full list!
♦ I need my software license key!
Click here for software License Key help.
♦ If I get a ShowTime PC light controller (CTB16PC)
what
else do I need?
Our Generic
Starter Package is perfect!
♦
I'm having trouble programming my Cosmic Color Ribbon.
Please help!
Read the enhanced programming guide
♦ I need to renew my software
license.
We can
help.
♦ I need the latest Windows driver for
my USB485 converter.
It's at the bottom of this page.
♦ How do I upgrade my software?
It's easy.
♦ I want to get the SuperStar add-on.
Click
here.
♦ What's a typical setup look
like?
We're here to help.
♦ Other Frequently Asked
Questions:
FAQs
In a super-big hurry? You might checkout our on-line user community. Start at the official Light-O-Rama forum.
Only one question at a time on the help desk, please. It's easier for us to spot trends.
Open A New Ticket
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please use the form to the right.