Welcome to the Light-O-Rama Support Center

In order to streamline communications and better serve you, we utilize a help desk system. Every request is assigned a unique number you can use to track the progress and responses online. For your reference we provide complete archives and history of all your help desk requests. A valid email address is required.

What are the most popular questions we get at the help desk right now? 

♦  Are there any video tutoraials available?  See the full list!
♦  I need my software license key
Click here for software License Key help.
♦  If I get a ShowTime PC light controller (CTB16PC) what else do I need
Our Generic Starter Package is perfect!
♦  I'm having trouble programming my Cosmic Color Ribbon.  Please help!
  Read the enhanced programming guide
♦  I need to renew my software license.  We can help.
♦  I need the latest Windows driver for my USB485 converter It's at the bottom of this page.
♦  How do I upgrade my software?  It's easy.
♦  I want to get the SuperStar add-onClick here.
♦  What's a typical setup look like?  We're here to help.
♦  Other Frequently Asked QuestionsFAQs

In a super-big hurry?  You might checkout our on-line user community.  Start at the official Light-O-Rama forum.

Only one question at a time on the help desk, please.  It's easier for us to spot trends.

Open A New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please use the form to the right.

Check Ticket Status

We provide archives and history of all your support requests complete with responses.